Does Your service provider give you these 30 features with your toll-free number?

 

Communication with clients & prospects is the key for any trade to require the lead. It is necessary to keep a simple way for clients to reach. The toll-free number is utilized to engage clients & make it simpler for them. They can reach you 24/7 without being charged. This can be the reason why marketers lean toward 1800 numbers. This can be a profitable instrument for businesses of all sorts. With tons of uncommon features, which come free with the Toll-Free 1800 number and 10-digit virtual portable number and you'll be able to offer your callers a world-class involvement over the phone.

The features which an organization can get from their tollfree number service provider.

1.      Call Recording - Analyzing customer conversations to understand the requirements of the callers.

2.      Call Tracking - Tracking and monitoring all business calls to ensure that the organization do not miss any potential leads.

3.      Push Report - Get detailed analytical reports of business calls via SMS and email (in CSV format).

4.      Live Dashboard - Monitoring the number of calls connected and missed by each department in the organization where toll free Is implemented.

5.      Live Call Info - Get ongoing call details for each incoming phone call directly on the web panel.

6.      Performance report – Analyzing the daily call volume and measure performance of individual agents.

7.      Multi-Level IVR - Customized IVR flow with welcome note as per organization’s choice and handling multiple calls simultaneously.

8.      After Hours Call routing - Route calls to specific agents or mobile number even after office hours and stay available 24*7.

9.      Live Call Transfer - Transfer ongoing calls without disconnecting them and enhance callers’ experience.

10.   Voicemail Facility - Let the callers leave their message in the voicemail when none of the agents are available in the organization.

11.   Call Forwarding – Forwarding business calls instantly to reduce the waiting time of the callers.

12.   Sticky Agent - Connects the caller to the same agent, provided he/she calls within a specified threshold time.

13.   Call Routing - Connect the callers directly with their concerned department basis their input in the IVR menu.

14.   Call Queuing – Systematic queuing of calls to attain each and every caller.

15.   Multiple Parallel Calls – Allowing agents to attain parallel calls at the same time.

16.   Simultaneous Routing - Connect your callers directly with their concerned department basis their input in the IVR menu.

17.   Balanced Call Routing – Customized call routing agents like routing 50 calls to Agent A. If A completes the 50 calls then the call will be automatically route to Agent B.

18.   Peak Calling Hours – Maintaining the call quality and service at the time of peak calling hours.

19.   Notifications - Get notified about important updates to improve the organizational’ s business’s internal communication.

20.   SSL Security - Secure communications between the web browser and server through data encryption.

21.   Block Caller - Weed out unnecessary callers or contacts by blocking them directly from the web panel.

22.   Click to Call - Making outbound calls directly from the web panel to follow up with the missed calls.

23.   On-Hold Music - Keeping the callers entertained while an organization are forwarding or transferring their call to agents.

24.   Role-Based Panel - Assign each pro user with a distinct role to enable and disable certain permissions.

25.   Custom Sender Id - Sending messages to the customers using the organization’s business name to increase brand awareness.

26.   Custom Main Greeting - Greet the callers with a welcome message to personalize their on-call experience.

27.   Existing phone - Receiving customer calls on the organization’s existing mobile phones and landline devices to save cost.

28.   Storage - Get ongoing call details for each incoming phone call directly on the web panel.

29.   Schedule Campaign - Get ongoing call details for each incoming phone call directly on the web panel.

30.   Faster setup – Virtual and easy to setup tollfree number technology

Those above features are the cutting edge features of toll-free numbers which a service provider should provide to their customers. This feature will take the organization one step ahead from their competitors.