Toll-Free Solution: An Asset for Educational Industry

Tollfree number is basically used in business/service organization. Generally, people think that this technology is only feasible to business Industry. But Tollfree numbers can be used in many other organizations as well rather than service industry.

Today we will put some light on how toll-free number can be used by educational institute.

In modern day’s parents are very conscious about their children’s future. They put their 100% to see their children’s successful. Sometime the parents want to know about their progress, attendance etc in the educational institute. But due to less communication opportunity in the educational premises, the parents remain in dark about their children’s progress. Teachers or Principle’s cant attain every student’s parents daily due to tough schedule.

Now A 1800 Toll Free number can solve this problem. Tollfree number with IVR is a perfect product for an educational institute. Below is some example how it will help the Parents as well as institute’s administration

1.      Weekly Performance report – If an educational institute hosts a tollfree number then the parents can easily know their children’s performance report. In every week in an average there is a test on each subject in a school. So, at the end of the week (e.g. Saturday) it is easy to maintain a database of student’s performance. On the next week’s Monday parents can easily call on the toll-free number. IVR will instruct them that to put their children class and roll number details. After typing the number, IVR will inform the report of the students to their parents automatically.

2.      Attendance Report – Same as weekly performance report the attendance of the students can be easily tracked and parents can also get the information.

3.      Students behavior report – It is easy for a teacher to maintain the database about a student’s behavior in class like attentiveness, punctuality, mischievous action or etc. If this report can be uploaded to IVR database then their parents can also get the information about their children’s activity sitting at home. So, no requirement of guardians’ call.

4.      Appointment Booking – Sometime teacher may get so busy that they even have 30 mins total break in a day. So, if a parent wants to meet with a specific teacher of their children then they might have to wait for hours. If a telephonic appointment mechanism can be set in the institutes tollfree number through IVR. It will save time of the teacher as well as the parents.

Education is very crucial for students as well as for the parents. So, Tollfree number with IVR can do lots of thing and it will reduce the burden of educational institute and parents as well.

General Advantages of Toll free numbers are given below.

1. Brand Building - Toll free number boost your organization's brand identity. A organization or business having toll free number, instantly puts the organization's in the image of a serious business.

2. Business Connectivity - Toll free number help your business to stay always connected with your customers. A 1800 number is always easy to remember for a customer of a business organization. Your customer will be able to connect with your organization, no matter where your business is located.

3. Enhanced Customer Satisfaction - Toll free number is loaded with features like IVR solution, Call Tracking, Call Transfer, On Hold Music, Call Conference, Call Forwarding and many more. Average customer's waiting time will be reduced with this automated features and customer will experience more professional experience from your customer service.

4. Best Marketing tool - Toll free technology has features like Live panel, Call report, Call Tracking, Time Dependent routing and many more. Those tools of toll free numbers helps a business organization to monitor its customer calls, generate insight reports of customer calls. Those information help the organization to understand customer need.

5. Increase your customer calls - Your business tollfree number gains trust and credibility towards your company from your prospects. The free calling feature of the 1800 number increases the chances of prospects connecting with your business.

Author : Sayantan Das, Digital Marketing Executive, Microtalk Communications Pvt Ltd